ImperialWins Privacy Policy

At Imperial Wins, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we collect, use, store and share your information when you visit imperialwins.com, register an account, make deposits, claim bonuses or contact our support team. By creating an account with ImperialWins Casino, you acknowledge that you have read and understood how we handle your personal data, and you consent to the practices described below.

Who We Are

Our ImperialWins platform is owned and operated by ABC Interactive N.V., a company registered under the laws of Curacao with its registered address at Zuikertuin Tower Unit 1B & 1C, Curacao, together with its wholly owned subsidiary NextWay Limited, based at 25 Neptune House, 1st floor, Flat/Office 11 3045, Limassol, Cyprus. Card deposits made at Imperial Wins Casino may appear on your bank or card statement as "Next Way Ltd." We operate under Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao. Our Crypto Management Policy, which governs how we process cryptocurrency deposits, is approved by our ultimate beneficial owner, Antonis Mavrommatis.

Information We Collect

When you register for an Imperial Wins login, make deposits or use our sportsbook and casino games, we collect several categories of personal data, including:

• Your registration details, such as name, date of birth, address, e-mail address and phone number, used to secure your ImperialWins casino login and identify your account;
• Identity verification documents requested as part of our KYC process, which we run on every depositing player and require once cumulative transactions reach EUR 2,000, with documents to be supplied within seven days;
• Financial and payment information, including details of the debit or credit card, e-wallet, bank account or cryptocurrency wallet used to fund your Imperial Wins Casino account;
• Technical data such as your IP address, device type, browser and location, which we use to detect the use of a VPN, proxy or other tool that conceals your true location;
• Gameplay and transaction history, including deposits, withdrawals, wagering activity and bonus participation, such as your Imperial Wins sign up bonus or Imperial Wins no deposit bonus activity;
• Communications you send to our support team via live chat, e-mail or our official Complaint Submission Form.

How We Use Your Information

We at ImperialWins use your personal data to open and manage your account, process deposits and withdrawals, and verify your identity and age before allowing access to real-money play. We also use your data to administer promotions, including your Imperial Wins 50 free spins allocation, any Imperial Wins 50 free spins promo code you redeem, and other offers such as the Imperial Wins no deposit bonus or Imperial Wins casino free chips credited to your account. Where you use our Coins Wallet, Login Rewards Calendar or Imperial Shop, we process the related activity data to credit rewards correctly and prevent abuse.

Our Imperial Wins platform further uses your information to:

• Communicate with you about your account, transactions, promotions and changes to our Terms;
• Monitor for fraud, money laundering, bonus abuse and prohibited activities, including duplicate accounts and manipulation of the multi-currency system;
• Comply with our legal and regulatory obligations under Curacao law and our operating licence;
• Improve our website, our imperialwins casino games library, our sportsbook, and where applicable our ImperialWins app or mobile browser experience;
• Respond to complaints submitted through customer support, live chat or our Complaint Submission Form, and cooperate with the independent ADR provider CADRE where a dispute is escalated.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognise you when you return to imperialwins.com, remember your language and currency preferences, and keep your Imperial Wins casino login session active. Cookies also help us understand how players interact with our imperial wins casino online games, our promotions and our sportsbook, so that we can improve navigation and performance. You can control or disable cookies through your browser settings, though doing so may limit certain features of our site or app.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment service providers who process your deposits and Imperial Wins casino withdrawal requests, including crypto payment processors who run their own KYC checks for wallet creation;
• Identity verification and fraud prevention providers who assist us in confirming your identity and age;
• Regulators, including the Curacao Gaming Authority, where required by law or where a regulatory breach is suspected;
• Our group companies, ABC Interactive N.V. and NextWay Limited, for account administration and compliance purposes;
• Professional advisers, auditors and dispute resolution bodies such as CADRE, where necessary to resolve a complaint.

Data Security and Retention

We at Imperial Wins maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We retain your data for as long as your account remains active and for a further period afterwards as required by our licensing obligations, anti-money-laundering rules and applicable Curacao law. Where your account becomes inactive, dormant or is closed, we retain the minimum data necessary to comply with our legal obligations and to allow you to request any remaining balance through support.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, and to object to certain uses of it. You may also request a copy of the data we hold about you. To exercise these rights, please contact us using the details below. We may need to verify your identity before actioning any request, consistent with the KYC obligations we apply across our ImperialWins casino platform.

Age Restrictions

Our services are intended only for players who are at least 18 years old, or 21 in Estonia, or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal data from anyone below the applicable minimum age, and any account found to belong to an underage person will be closed.

International Data Transfers

Because we operate internationally through ABC Interactive N.V. in Curacao and NextWay Limited in Cyprus, your data may be transferred to, stored and processed in countries outside your own. We take steps to ensure that any such transfer is subject to appropriate safeguards consistent with our obligations as an operator licensed under Curacao law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Imperial Wins Casino services, or applicable law. We encourage you to review this page periodically. Continued use of ImperialWins after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, want to know more about how casino Imperial Wins handles your data, or wish to submit a data-related request, please contact our support team at support@imperialwins.com or through live chat. We aim to respond promptly to all privacy-related enquiries.