ImperialWins Terms and Conditions

Welcome to ImperialWins Online Casino. These Terms and Conditions govern your use of our website, imperialwins.com, and all services we provide, including our casino games, our sportsbook, our gamification system and our loyalty program. By creating an account with us, you confirm that you have read, understood and agree to be bound by these Terms. At Imperial Wins, we reserve the right to update these Terms at any time, and continued use of our services after any change constitutes your acceptance of the revised version. The current version is 1.3, published in March 2026, which introduced our Gamification section; version 1.2 added sports betting rules, and version 1.1 raised our withdrawal limits.

Who We Are

ImperialWins is owned and operated by ABC Interactive N.V., a company registered under the laws of Curacao with its registered address at Zuikertuin Tower Unit 1B & 1C, Curacao, together with our wholly owned subsidiary NextWay Limited, based at 25 Neptune House, 1st floor, Flat/Office 11 3045, Limassol, Cyprus. Please note that credit card deposits will appear on your bank statement as Next Way Ltd. We hold Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao, and our Crypto Management Policy is approved by Antonis Mavrommatis as the ultimate beneficial owner.

Eligibility to Play at ImperialWins Casino

To register with us, you must be at least 18 years old, or 21 if you reside in Estonia, or the legal age of majority in your jurisdiction, whichever is greater. Current or former employees of our company, our affiliates, licensees, distributors, subsidiaries, advertising or promotional agencies, media partners and retailers within the past three years, as well as their immediate family members, may not register an account with us. We only permit one account per individual, household, family, residential address, e-mail, payment method, device or shared computer environment; withdrawals from any duplicate account are treated as unauthorised and will not be processed.

No country list is published on our site. However, if you are located in a country we do not serve, you may not open an account or use our services. If we determine that a player has circumvented this restriction, all balances will be removed and the account closed. We may change our list of excluded countries at our sole discretion, with immediate effect.

We strictly prohibit the use of VPNs, proxies, hosting services or any similar tool that conceals your IP address or manipulates your actual location. If we detect such activity, or any form of device spoofing, we may suspend your account and withhold any winnings.

Account Verification (KYC)

We run identity verification on every depositing player. Once your cumulative financial transactions reach EUR 2,000, we will require you to confirm your identity. Requested documents must be supplied within seven days. Crypto deposits are processed through our payment service provider, which conducts its own KYC to create your client wallet, collecting your full name, date of birth, national ID or passport, and proof of address. Single or cumulative crypto transactions above EUR 2,000 will trigger enhanced due diligence on our part.

Deposits and Currencies

Our accepted deposit methods include debit and credit cards, online wallets, bank transfers and cryptocurrency, with over 20 methods available in total, including Flexepin, AstroPay, JCB, help2pay, BancoEstado and Webpay. Minimum deposits range between EUR 10 and EUR 30 depending on the method, with a maximum of EUR 7,000 per transaction. We accept BTC, ETH, LTC, BTCH, USDT, BNB, Doge, Tron, Ripple, Binance Coin and Cardano for crypto deposits. Deposits must come from a payment method registered in your own name; deposits from third-party or business accounts may result in account closure and forfeiture of winnings.

Your account currency is chosen at registration. To change it, you must open a new account in the desired currency, and we may approve or refuse the transfer of your existing balance at our exchange rate. Our accounts bear no interest, and exploiting or manipulating our multi-currency system for financial gain is a prohibited activity.

Withdrawals from ImperialWins

Our withdrawal methods mirror our deposit methods where possible: we process payouts back to the same method first, and where that is not feasible, by bank transfer or another method in your name. Our maximum daily withdrawal is EUR 100,000 or the equivalent, calculated 00:00 to 23:59 GMT; amounts above this may be voided. A separate monthly cap applies and is shown on your own Withdrawal Limits page. Progressive jackpot winnings are exempt from these caps but may take up to fourteen additional days to process.

We aim to process every imperial wins casino withdrawal within three business days, though we accept no liability for delays outside our control. Once approved, card and bank transfer withdrawals may take up to four business days to arrive, while online wallet withdrawals are typically instant. An administrative fee of 15%, minimum EUR 10, may apply to withdrawals of funds that have not been wagered at least three times.

Bonuses, Free Spins and the Imperial Welcome Pack

At ImperialWins, we offer new players our Imperial Welcome Pack: NZ$1,000.00 plus 150 Free Spins, split across your first three qualifying deposits of at least NZ$20.00 each. No promo code is required — simply select the offer in the deposit dialog. Wagering requirements are 40x on bonus plus deposit, and 25x on free spins winnings, to be completed within 7 days. The maximum win from this promotion is NZ$1,000.00.

Our Imperial Wins platform also runs recurring promotions including Imperial Spins, Mighty Mondays, Tuesday Feast, Victorious Wednesdays, Weekend Glory, Daily Conquests, Game of the Empire and Emperor's Picks. Our My First Free Bet offer is available under Sport promotions. We do not permit casino bonus funds to be used on sports bets; doing so will void related winnings from your balance.

Gamification and Loyalty Program

Our Gamification System, open to registered depositing players, includes Coins — a non-monetary, non-withdrawable unit earned through our Login Rewards Calendar, tournaments and deposits. Coins can be redeemed in our Imperial Shop for free spin bundles, casino bonuses and small cash rewards. Separately, our Complementary Points program awards 1 point per 10 EUR/USD/CAD/NZD/INR wagered, convertible at 100 points to 1 unit of currency, capped at 100,000 points monthly.

Complaints and Dispute Resolution

If you have a complaint, please contact our customer support team by e-mail, live chat or our official Complaint Submission Form within six months of the incident. Our Complaints Management Team targets a final response within four weeks, extendable once by up to four further weeks. Responsible-gaming complaints are prioritised, targeting five business days. Unresolved disputes may be referred free of charge to CADRE, our independent ADR provider.

Governing Law

These Terms are governed exclusively by the laws of Curacao, and any disputes are subject to the exclusive jurisdiction of the courts of Curacao. We at Imperial Wins remain committed to fair, transparent and responsible operation of our casino, sportsbook and gamification services for every player who chooses ImperialWins.