ImperialWins Responsible Gaming

Our Approach to Safer Play

Here at ImperialWins, responsible gaming isn't an afterthought - it's woven into how we operate. From the moment you create an account with us, we apply strict age verification, ongoing identity checks, and monitoring systems that help us spot patterns that might indicate a player needs extra support. Our team reviews account activity as part of our standard procedures, and we reach out proactively when we notice signs that a player's behaviour has changed.

We also make sure our promotional communications are balanced. While we love celebrating our ImperialWins bonus offers and tournaments with you, we never want excitement about a promotion to override good judgement. Our Imperial Wins team reviews marketing practices regularly to ensure they remain fair, transparent and never target players who have opted for self-exclusion or set limits on their accounts.

Tools to Help You Stay in Control

We give every player at ImperialWins direct access to a set of practical tools that put you in the driver's seat. You can adjust these settings at any time from your account dashboard, and our support team is always ready to help if you need guidance on how they work.

• Deposit Limits - Set daily, weekly or monthly caps on how much you can deposit into your account.
• Loss Limits - Define a maximum amount you're comfortable losing over a given period.
• Wager Limits - Restrict how much you can stake across sessions to keep your play within comfortable boundaries.
• Session Reminders - Receive notifications about how long you've been playing so you can decide whether to continue or take a break.
• Time-Out - Step away from your account for a short, defined period ranging from 24 hours to several weeks.
• Self-Exclusion - Close your account for an extended period or permanently, with reactivation only possible after the agreed exclusion period and a formal review process.

Our Imperial Wins platform processes limit reductions immediately, while requests to increase limits are subject to a cooling-off period. This small delay is intentional - it gives you time to reflect before committing to higher spending, and it's one of the simplest ways we help protect our players from impulsive decisions.

Recognising the Signs

Part of playing responsibly is being able to recognise when gaming stops being just entertainment. We at ImperialWins encourage every player to check in with themselves regularly and watch for warning signs such as:

• Spending more time or money than you originally planned
• Chasing losses in an attempt to win back what's been spent
• Borrowing money or using funds meant for essential expenses
• Neglecting work, relationships or personal responsibilities because of gaming
• Feeling anxious, irritable or preoccupied with thoughts about playing
• Hiding gaming activity from family or friends

If any of this sounds familiar, we want you to know that reaching out isn't a sign of weakness - it's a smart, proactive step. Our Imperial Wins support team is trained to discuss these concerns without judgement and can walk you through the tools available to help you regain control.

Age Verification and Account Protection

We at Imperial Wins take age restrictions extremely seriously. Our platform is intended strictly for players who are 18 years of age or older, or 21 in Estonia, or the legal age of majority defined by the laws of the player's own jurisdiction, whichever is higher. As part of our standard verification process, we confirm identity once cumulative financial transactions reach EUR 2,000, and we may request supporting documents at any stage. These documents must be supplied within seven days, helping us keep our platform secure and compliant.

Beyond identity checks, our ImperialWins security measures are also designed to prevent underage or restricted individuals from accessing the site, and we actively monitor accounts for suspicious activity, including attempts to circumvent geographic or eligibility restrictions.

Support for Family and Friends

We recognise that gaming concerns don't affect players alone - they can impact partners, family members and friends too. If you're worried about someone else's gaming habits, our Imperial Wins customer support team can provide general guidance and point you toward independent organisations that specialise in supporting affected families.

Independent Support Organisations

While our ImperialWins tools are built to help you manage your own play, we also strongly encourage anyone who needs additional support to reach out to independent, specialist organisations. These services are free, confidential and staffed by trained professionals:

• GamCare - free advice, support and counselling for anyone affected by gaming
• BeGambleAware - information, tools and a national helpline
• Gamblers Anonymous - peer support meetings for individuals seeking recovery
• GameStop / national self-exclusion schemes - available depending on your jurisdiction

We at Imperial Wins believe that combining our own internal tools with the expertise of these independent bodies gives our players the strongest possible safety net.